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  • My husband and I had a very bad experience with our first JetBlue flight. We booked a flight from Quito, Ecuador to Fort Lauderdale. The flight was cancelled after waiting for over 3 hours. The staff did not communicate well. They nearly had a riot with a unruly crowd. Mass confusion reined. Then the agents took our passports and disappeared with them. We got them back after standing in a crowed immigation area for 3 hours. Still no communication how to get home. Finally we found they booked us to FLL, then CLE the next day. We 'slept' in the airport. When we finally boarded the plane, the crew had two passengers arrested for 'threatening' them. That flight was 50 minutes late. We missed our connection. Booked American Airlines to get home. Cost us $1200 for flights, meals, taxi and hotel. They gave us $300 per person in credit. I do not know if I want to use it. I do not want to fly JetBlue again.
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