I bought an older block home a few years ago and have been upgrading just about everything...this year I turned my attention to the crappy windows in the house...some of them were the originals dating back 40 years.....I have talked to a few window people before and it's as bad as buying a mattress....lots of mumbo jumbo and confusion....My parents used AVW in Los Angeles when they remodeled their place...my Dad was happy with them in SoCal so I called the local AVW...Arlene one of the owners came out and gave me a bid....the bid made sense and was within my budget so I really didn't shop them against the competition...Arlene took the time to explain the difference in the windows they offer and helped to keep the costs down....I had a huge picture window on the front of the house which needed to be tempered due to its height relative to the ground....when she originally priced it the tempering was going to be $764 - Arlene suggested we do a split window...doing it this way we only had to temper the first 24 inches which meets code and the window looks great...that saved about $600..I really appreciated that .....so I sign the contract and this is where we had a few minor bumps in the road.....they explained the process.....a down payment then a critical measure...additional payment...buyer calls when windows are ordered...when they're in they schedule the install with final payment due....all that was fine but the communication during the early stages could have been better....at the end of the day I am very happy with the windows....they look amazing....totally changed the curb appeal of my house....looking forward to seeing the savings on my APS bill....the staff is friendly and courteous...the installer Brad did a great job and they did a good job on the demo and clean up....I would recommend them if you are looking to do a few windows or the entire house...