Cox is the worst. They randomly started charging me more for internet without notifying me. When i called the number I found online, I went through various props, to be told to get my pen and paper out to write down the correct number. They wouldn't connect me. How convenient. So I call the 800 number provided, to get a recording saying that call volumes are too high, and they can't help at this time. Unbelievable. Terrible internet service, terrible customer service. I'm changing providers ASAP. If you have another option, use it.