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  • We were super excited to have a Red Robin open near us. Unfortunately, after THREE visits, we've had the same service. The beginning is always good, we end up hopeful it will be a good dining experience this time. The first problem, the bottomless fries aren't very bottomless when you don't get them. OR you have to ask for them multiple times only to get them with your food instead of before your food. Apparently to go boxes are also nonexistent (maybe they are somewhere with the fries, hanging out together). Every time we have gotten our food, the server vanishes. This is where we have to hunt down a box on our own. I was fine with paying on the kiosk, but the server put the ticket under the wrong table leaving us to sit there 15 minutes waiting for the 'pay' option to highlight. Finally fed up, asked another server to see where our bill got lost to (maybe it's with the To go box and the 'bottomless' fries). It's a shame, the food is good and the cost is decent, but if the service can't be somewhat reasonable, we can't handle the frustration caused by dining at this location.
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