I really wanted this place to work out. The tech was super nice and I loved that it was a family owned operation.
But after a service call and no follow up for 2 weeks, I became concerned. I was waiting for an estimate to either start work on a leak in my mini split system or to replace it with a system they recommended. I called and left 2 messages. A week later nothing. I eventually went onto their website and filled out the contact form. Finally! Someone reached out to me.
My husband scheduled a service call to come put our system back together. They left it taken apart, expecting to come back in a couple of days. They said they couldn't do it on the weekend as it would be twice as expensive. Why would we have to pay to have our system be put back in its original state? So we had to schedule during the week and miss a work day.
The tech never showed up. My husband was beyond mad. No communication once again. He finally reached the same girl that scheduled the appointment and she made up some excuse about why he couldn't make it. Why no one called and let us know, just showed us again, this company had no communication skills.
Now we had to take another day off work to do it all over again. This time the tech came. He explained they had a new dispatch and things got messed up. I get it. I really do. But this was the end of a long run of over a month to get one small thing done to our system.
I can't imagine the customer support I would have received (or probably not received) after getting the new system they were suppose to quote us on. Unfortunately I won't be using this company again and it's sad. Because the tech was really nice and seemed knowledgeable. And at least he finally made it back to put the system btogether. An no additional charge.