I had an error code on a large Epson printer, and let it sit for months as the first Epson repair shop I called didn't have the ability (or willingness) to service the printer on site. When I visited the issue again, I had the great fortune of discovering this shop. Mitch was not only willing and able to service the printer on site if necessary, he talked me through the three things which might present the error code I received, which a user could fix. Happily for me, one of the three was the problem, and no further service was required. His willingness to assist me over the phone and his detailed knowledge of the product earns top, top marks for customer service.