I need to post this to hopefully get the situation explained more in depth and rectified.
Attn: BRANDON (manager)
I did an online order today for my office. I did the payment online with credit card like I normally do, get my confirmation e-mail and then I am good to go, so I thought. I get a call from one of the workers there and he says there is a balance still from the order I placed. This didn't make sense to me because I have never had this problem nor do I understand how it is possible? He tells me there is a $1.01 balance remaining; I tell him to come here and I will take care of it. Once he arrives, he tells me that the "system isn't charging the correct amounts". I don't know what that means or how it happened but I looked on our office's business account and the same amount charged there matched what my CONFIRMATION e-mail reflected. Once the gentlemen arrived he explained the best way he could have, of why I had to pay that amount, but I am still wondering why it wasn't waived per Brandon and the "system's" errors. I took care of the balance owed and gave him gratuity like I normally do here. I order from this location multiple times a month for my employees here.. This situation definitely needs attention.
- Jesse