My boyfriend posted a bad review here but it seems not to be listed so I am posting about it again.
Very disappointed. We live nearby, my boyfriend and his family had been coming here regularly for years as a tradition and always enjoyed it.
However New Years Day last year we all attended for a birthday meal, as a group of 5. After sitting we were told we would have to move tables. We didn't mind that and we did moved.
The food was below their usual standard and the service was slower than usual but they had a big party in so we gave them the benefit of the doubt. Again, no complaint there.
When it came time to pay we gave slightly under 12% tip which we thought reflected the experience. It was something we discussed quite a bit since we usually tip generously, especially at our 'local' - The Free Times.
The owner then came to our table and told us that 15% tip minimum was customary as the server would have to tip out the kitchen staff and asked us to add 5 more dollars to the tip. They did not ask how the food was or if there were any issues with the service, just told us they expected a higher tip.
We handed over $5 out of embarrassment (something the owner did not show) but let them know upon leaving that we would not be returning. The owner was unconcerned.
It's a loss to myself and my boyfriend, as well as to my future in-laws as it was a place we all felt comfortable and which was easily accessible (there are some mobility issues) but now we will not return.