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| - I have had AC by J do multiple jobs at my house. The first one went seemingly well, a minor repair on my tub faucets. So I called them again. This time it was for a major undertaking with a slab leak in our bathroom. In this particular case, there were many components to the repair i felt like I had to stay with AC with J - even though I thought the price quotes they gave me were expensive - I did not have the time to shop around for other quotes.
The next occasion was also under duress. One Saturday morning I woke up to find both of my kitchen sinks full of water - meaning my line was clogged and backed up from my laundry room (washer), past the dishwasher to my sinks. Just the day prior I had had a locating company come out and locate and mark exactly where my clog was - although at the time it was still partly working. I thought I would wait until after I went out of town for the holidays to shop around and get quotes. When the sink clogged up, I called AC by J and was told they would be out after 3. By 630 I called and was told that the tech had just left. Sure. When Victor came out he quoted me a "discounted rate" of $2750 to dig down 12" through the soil in my back yard, cut out a 6' section, replace it and install clean outs. I was so upset! I let my hubby handle it. Due to a couple of other circumstances we had no other choice but to have them do the work the next day Sunday (yeah, the worked on the weekend. I would to for that kind of money). They finished the work and it seems to be working fine.
However, I have another clogged line, lucky me. Again, already located and marked by someone else. This time it is 26" underneath a concrete slab. THIS time I am going to get 3 quotes and see what I get.
The first plumber came out and gave me a quote of $1722.35, $1080 of that was for the CONCRETE work (saw cut and replace).
The second quote was from DW Plumbing. Patrick spent an hour with me, reviewing the video from the locating service and discussing options with me. Wow!!! Options? I have options? No one else said I had options!!
Then, just for fun, I had AC by J come out and give me a quote. Victor came back, looked at the concrete slab, said he had to talk to his concrete company and that he had promised my hubby a discount after the last $2750 job. An hour later I got the estimate via email. Want to guess what the "Discounted" price for the work UNDER the slab was?? $3100.
I contacted AC by J with all of my price quotes for the work and asked them to refund part of my moneys paid for the work in December on the kitchen line - that I felt that they had "disgustingly overcharged" me. You can guess what that got me.
So, this is definitely one of those Buyer Beware Notices. They do respond reasonably quickly - which if you are in a pinch and you don't care about pinching your pennies - go for it. However, if you are of the more frugal mind set and work hard for your money, then don't even bother getting a quote from them because they are going to blow you out of the water.
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