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  • Went to the Mongolian grill last night. I have heard rave reviews about it and it has been on my to-do list for a while. My findings were as follows: Decor- Everything looks modern and clean. Found it a bit funny that the sign to the men's room says "man" but coming from a family of immigrants I can understand. Facilities were clean. Food-The food was awful. My tummy is still hurting as i think I ate bad meat on the do it yourself part of the buffet. (I think it was the lamb). The ribs were actually very good., The mini bbq buns were good as well, but that's where it ended. Everything else was mediocre low grade food. Dessert on the other hand was great. Not only do they have a chocolate fountain, but it was with hardening chocolate dip sauce. If i wasn't diabetic, I would of had my money's worth there. If this is where the problems ended, it would have received a 3 star rating from me. My cousin who has visited there a few times said this was the worst the food had ever tasted and I would have repeated. Service- The absolute worst service i have ever received in my life from every angle. On the fix it yourself station, there was only one person working there and he was cooking our meals one at a time (there was 4 of us). I found it very annoying that I had to wait for everyone food to be prepared separately (it's a big grill, cook 2 meals at a time or more, its already prepared for the chef all he has to do is stir it and dump it onto a plate. (it takes 2 minutes on average per plate so as the 5th in line (someone was ahead of us) it was a good 10 minutes before he got to me). There were 4 tables in there that night, and 6 waitresses and a few busboys etc. Instead of waiting on us, they were setting up tables and talking among themselves. After 15 minutes of not having a drink, I had to call someone over who finally took our drink order (I didn't even have water ffs). When we would get up to get the next plate, the dishes would be left on our table. About the time when we were getting dessert, (and I'm not one to normally cause a scene) I had to call (more like below) out to someone to ask if anyone works there. Obviously no apologies, he gave me a dirty look and picked up our dishes almost dropping them on us. Last laugh- Bill came out to 95.89 or so (for 4 people 3 had pop) including taxes (not worth it by the way). This is when the waitress actually started paying attention to our table. She came by more in between the time she dropped the bill to the time we left than she had the whole night. I normally leave 20-25% tip for a job well done, 15-20% for a good job. I strongly feel that if people didn't tip out of obligation then waiting staff would get the message and improve. We were so pissed, we left them $96 on a $95.89 bill and left with the waitresses eyes glaring at us in disbelief. Repeat? I think not.
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