I've gone back twice since my last review and saw Alex both times. Hands down the greatest experience I've ever had at a salon for cut/color/conversation/overall service.
I had a terrible DIY stain on my hair and Alex gave me the unicorn hair of my dreams, and updated my color/cut a bit later. Very minimal fading compared to other fantasy hair colors. He's super patient, honest, and above all, not judgmental to those that DIY!