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| - I had an awful experience here two years ago - so much so that I escalated it to Audi corporate. The guy (not gentleman) who I dealt with was not only unprofessional, but he was rude and arrogant. When I walked in wearing casual clothes, he immediately steered me toward the used cars. When I told him I was interested in new, he cautioned that "They're really pricey man - we're a luxury brand." He appears to have been terminated since then, luckily, so I thought I'd give this place another try.
I contacted one of their chat representatives on Tuesday morning, letting them know that they had an A5 on their website that had just arrived and that I would be there later in the day to test drive it. By the time I arrived, it had been sold to another customer. Fine, you win some, you lose some.
The salesperson I spoke to when I arrived at the dealership was robotic. When I let her know that I was only interested in an A5, she let me know that she had a new A4 in that was "quite affordable". It took her 15 minutes of walking around to look for the keys, only to come back and say that it was in the service area. She walked me over there and said we couldn't drive it, but could drive a model exactly like it. Alright, honest mistake I guess.
20 more minutes of searching for the key and we're finally in the car. Isn't your entire job to show people cars? Why is it so difficult for you to locate the key? How do you not have this down yet, Audi Las Vegas?
She was knowledgable about the car in a "I studied the handout" type of way. When I asked what she didn't like about Audi and what she loved, she gave me a weak answer about the way the 2011's drove. If you're going to get a % cut of the large purchase I make, you're going to make it through honesty and trust, not textbook knowledge and time-wasting tactics. Every product has advantages and disadvantages - be transparent.
During the test drive, a car swerved in front of me unexpectedly from two lanes away. I pumped the brakes quickly and safely avoided the vehicle. The salesperson screeched and frantically clutched at the armrests and wouldn't really talk the rest of the way back to the lot. I understand it's scary to drive with random people all day, but surely in an area like this you grow a thick skin to the myriad of terrible motorists in the area. Rather than say "no big deal", she gave no response when I apologized for the quick stop. Not comfortable.
Once we parked, she pushed me to purchase and when I said I needed to think about it, she said she'd call me the next day to check in. She didn't call.
Before I left, she asked me to answer some very stupid questions on a form she filled out. What was I looking for in a car (which I told her upon meeting her), what kind of car did I have now, what did I like/not like about it, etc. This is clearly the product of an insecure sales manager trying to provide his lackluster salespeople with a "tool" to make the features/benefits of their cars vs the prospects current car SO incredibly obvious that any lackey could make an convincing argument to purchase today. A little bit insulting, added onto the dealerships view that if you're not wearing a suit out in the 110 degree heat, you must be too poor to purchase their products.
I've found a really amazing auto broker who's provided me with a much better experience without the fumblings of a dealership like Audi Las Vegas.
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