The customer service in Toronto sucks and this place is no exception! I've been here twice now. Today was the last time... literally. It wasn't even busy around 3:30pm when the barista (tall, Mediterranean looking guy with dark curly hair) took my order, and then proceeded to fumble around on the stereo for what felt like an entire minute, while he complained to the other counter person working with him about not liking the music that was currently playing. Rather than making my Americano, they both started messing around trying to figure out how change the station, while I just stood there thinking to myself, "Wow this is some sh!tty customer service." If I were the owner of this cafe, I would try to step up the customer service experience, so that people who live in the neighbourhood actually want to return to this location on a regular basis, instead of going to one of the other 20 coffee shops on this street. Just sayin".