First off, the BBQ is incredible and way better than I expected for a counter service style restaurant (this is like the Panera of BBQ places). But also the staff are incredible friendly. I came in fairly early, probably the first customer of the day, and I ordered something but it turned out the meat wasn't ready for another 15 min or so, and they offered me a free side while I wait. I honestly didn't care that I had to wait 15 minutes, I wasn't in a rush, so they were just being proactively nice about it. Genuinely good food and people. It's good when you're not in the mood to sit down at a place like midwood. It's my go-to "BBQ for lunch" spot.