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| - Wow. Just wow. I used to work in hooters, Chicago. On a road trip, we ordered a half hour prior to arriving in Madison. The order time was 20 minutes for pick up, but we added a cushion. One of our orders was ten mild wings. This was on the Hooters online website and something I've ordered for 20 years.
When we arrived, they hadn't even started our order. We waited 25 minutes for the order. With kids in the car. The mild was not mild, it was hot wing sauce. When we went back in to ask for mild, the manager seemed irritated saying she shouldn't have to fix the order because they discontinued mild sauce, changing the recipe. ? How were we supposed to know, why not tell us that when we ordered? And One, why? Two, it's still on the menu. Three, just don't add Tabasco. She made us wait another 15 minutes for plain wings, over cooked and inedible.
Something we had looked forward to instead of grabbing McDonald's, turned into a really bad experience. The female manager was out right rude, offered not even a sorry and forgot our drinks.
Back when I worked there, a mistake order jumped to top of cook list and an app was offered while you waited and wrong order usually removed off bill.
Either change the menu to reflect no more mild, being the mild back and dump the manager who worked tonight.
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