This is no longer true. Ordered takeout last night. We only ordered 2 dishes but the online system makes you give the staff an hour - no big deal. So an hour later we go to pick up the food and it's not ready. We waited 35 minutes and we weren't the only ones. At one point, there were 9 people waiting for their to go orders. Now, I was willing to let this go because they've been so courteous about things in the past, but we got no coupons and no compensation whatsoever. 35 minutes waiting for takeout after I've already waited an hour? Absolutely unacceptable, especially for a chain like this.