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| - Our motel's front desk suggested this place. I should not have listened and will let them know. We had terrible service, apparently due to our being from out of town. We waited forever to order our food while our waitress gave extra attention to others including one particular table, apparently locals. I noticed similar treatment of others who appeared to be tourists. When we asked for service, we got attitude and little help. When the appetizer finally arrived, it was just dropped on the table. I'm sorry that I left any tip at all. No accommodation of any kind was made or offered. The food is pretty good but certainly not worth the bad service and crazy wait for the food to arrive. The host was nice and helpful, however that couldn't save a dismal experience. Skip this place and try one of the other more interesting spots in this quaint part of town with what I am sure is much better service to all guests.
Several days after posting this review, "Grant T. of the Dillinger," who I assume is the owner, posted a comment. Interestingly, he did everything but apologize for the poor attitude of and terrible service provided by our waitress and the fact that she spent the majority of the time we were there serving one particular table for which she clearly had an affinity while at the same time virtually ignoring our table. After waiting and waiting, we were able to order only after I asked the host to get her attention, so that we could order. Instead of casting unwarranted aspersions at guests who receive unsatisfactory customer service, I suggest that he apologize for the poor experience and commit to improving service at his establishment. By the way, the food was good, not great, and the ambience is much closer to lackluster than outstanding. The only productive aspect of Grant T.'s comment was to remind me that I should do a better job of remembering to post positive reviews of restaurants where I have a good experience. Interestingly, the very next morning, my daughters and I had breakfast at the Southwest Diner in Boulder City. The food and the service were nothing short of amazing and worthy of a 5-star rating, which I will now post. Be sure to check that place out the next time you're in Boulder City.
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