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  • I had a groupon. The owner said I MUST pay a 20% tip or I couldn't make a reservation. I reported this business to the BBB. The owner wrote the BBB a letter in which she completely lied, saying I harassed her and her granddaughter by repeatedly calling back, etc. According to the BBB the owner did not adequately dispute the problem and the matter will show on the BBB for this business as unresolved. The owner is a nut case. There are far too many horror stories to waste your money here. If everyone who is treated badly by this woman would file a BBB complaint, which is easy to do, maybe others would be spared the ill treatment and the lies. Dear : The follow-up comments you submitted to BBB were sent to Kimberly Ann's Tea Room for a reply; BBB has not received further communication from the company. Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed its file on this case which will now reflect in the company's reliability report as unresolved. We appreciate you taking the time to contact BBB to include us in your efforts to resolve this dispute. If you wish to pursue this matter further, you may consider seeking legal advice. Sincerely, Your Better Business Bureau
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