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| - We arrived on a Saturday nite at 6:30.
There was a nice fire going in the fireplace.
The waitress took 15 minutes to bring us coffee.
Another waitress helped us.
The waitress for the table finally came over and took the order. Then, once the meal was served, my eggs were ice cold and the hash browns were quite small and the wrong type. She fixed that issue.
But there was a real issue for my guest.
The Pancakes were served and at first glimpse looked fine. But turning them over, they were charred black. Evidently, the cook had turned the burnt side over, so they looked fine.
We told the Manager, but she did not take this off the bill. She instead remade the meal.
As we paid the bill, the cashier drew attention to us and the tip, and announced it loudly, so others could hear it. I explained the service was bad and the meal was horrible.
We will not be going back under any circumstances.
Feeding a customer a burnt meal is not OK, under any circumstances. Further, tipping should be based on good service and a good meal. Goodbye Cracker Barrel. Too many very bad experiences. Serving someone a burnt meal is not acceptable and a health hazard. Goodbye forever Cracker Barrel. Feeding a customer trash is not acceptable on any level.
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