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  • Being out of town on a business trip, my two co-workers and I were looking for something fast, convenient, and familiar so we thought we would pop in here. I had never been to a Red Robin before and trusted their judgment. I wish I had never entered this place. Our server, Denisse (yes, that is how it is spelled on my receipt), kept talking in the third person with are we ready, have we decided, are we enjoying the meal which started off as annoying but we figured out later was to disguise bad service. I ordered a large draft beer yet she brought a small. "Sorry about that" vs. getting what I ordered was the response. It got worse from there - I hate "special" sauce on burgers and ordered a cheeseburger dry but mustard on it. I was very specific about it when ordering yet I received a cheeseburger liberally lathered in the special sauce when everyone else's food came out. It took a while to get Denisse's attention to tell her the order was wrong, and I received another "sorry about that" with no recourse. After I asked her to take it back she reluctantly asked if she could get me another. Not wanting her or the cook to spit on my food since I had already complained about the wrong orders (beer, main course) I just asked for her to credit the account and not cook me another as my co-workers would be finished with their meals when it came back. That took a trip by the manager before that would happen. He was very gracious and blamed it on the waitress not knowing the menu nor knowing the proper instructions to give to the waitstaff. Memo to management: make sure your service staff know your menus as well as how to work a table as they are the face of your organization. At the end, to top everything else off the printer on the electronic thing they use at each table was broken and wouldn't spit out a receipt. Denisse didn't know how to print one from the main register, either, and it took a while to get out of there. There are lots of burger places around the nation, but after this experience I seriously doubt I will ever try another Red Robin.
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