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| - The first time I went in here the owner was working and he was so nice- chatty, kind, your typical small business owner appreciative of his customers. Nice enough in fact that I returned to have some items framed. The catch- I had a Groupon coupon to use there that said "$50 for one framed item at Soho Arts." Apparently the owner did not understand what they signed up for and tried to tell me it was $50 off an item (what the hell is the savings? I paid $50 for the coupon). The owners had not informed the employees that they signed up for Groupon, and then yelled at me and my boyfriend over the phone when we tried to explain how Groupon works and what the coupon said. They claimed the coupon was for something else, even though I had it in my hand with the exact wording. I only wanted the service I paid for- nothing less, nothing more. They claimed that they had meant for the coupon to say something else. Is this my fault? No. I respectfully tried to explain to both him and his wife that good customer service would be to honour the coupon (for which they pretended they had no idea. Come on, the internet didn't secretly sign you up). Instead, they both yelled at me, and this is not an understatement- they yelled to the point that I was shaking and almost in tears, and everyone in the large 50x50 room could hear his and her voice through the receiver. Each time they would call back after hanging up on one of us their employees did not even want to answer the phone when they saw them calling back on the caller ID. The employees tried to reason with them, I tried to reason with them, and my boyfriend tried to reason with them, but in the end they accused us of trying to scam them when in fact they pulled a classic 'bait and switch' with the coupon. The owner even hung up on me once when I tried to ask him to take a deep breath, calm down and talk to me with the respect I deserve. He then called back ordering his employee to call the police to have us removed. For what? For trying to use a coupon I bought and understand which frames it applied to? The owners of this business are completely insane. They don't understand the technology they signed up for and have no concept of customer service. The staff are very nice and tried their hardest to help out, but when your boss is a psychopath their isn't much you can do. I am sure their framing services are great, but being treated like a prisoner at Guantanamo is not for me (especially paying to be treated that way). If you choose to go here, go in and ask no questions, make no remarks, and don't look anyone in the eye. Be prepared to be emotionally brutalized. But why bother with the emotional beating? Save yourself some time and sanity by not going here.
I can honestly say that I have never, NEVER, been treated so poorly by another human whom I am about to give money to. Even United Airlines has better customer service. And for those of you familiar with United, you know that isn't saying much.
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