UPDATE Part III: It's Sunday, and the internet is still acting slow to borderline NO connection. This has been so frustrating. While I understand the nature of reason behind why the service is acting so slow, I find more appalling the level of and lack of customer service provided by Phoenix Internet. I have called Century Link and Cox and will be switching to one of them this week. I will be sure to inform ALL of my friends to not consider Phoenix Internet as a provider of internet service.
UPDATE: Part II: Just got off the telephone with Matt, the Sales Manager for Phoenix Internet. He was kind enough to alert someone in Technical Services to call me back. I forgot the name of the person who called back; he is a Supervisor for his department. Basically, he said, that there is an interruption to the frequency that our service is on and they are going to be transferring to a different tower next Wednesday. So, this means that our internet service will be inoperable for almost a week. I asked to speak with his manager; he stated that his manger is the owner of the company and I quote: "You will not be speaking to him regarding this matter." For a company to not allow a customer to speak with a supervisor or higher up manager is unacceptable. I am currently seeking out other options for internet service with other providers as we speak and will strongly consider canceling my Phoenix Internet and go with one of the other local providers.
Original Post: For the last 10 days, internet service keeps going in and out. It keeps dropping connections. Have made several calls and they say the signal is strong. They repositioned the dish and it was better for a day. Now they say the towers are being moved to a new tower and should fix itself in 2 weeks. I don't have 2 weeks. I need internet NOW! This is absolutely frustrating!! What is wrong with your service???!!!!