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| - I could not be more thrilled with our first visit to see Dr. Sotelo at Papago Buttes. From the initial phone call, until we left the office, I was pleased with every interaction I had we had.
It started with a phone call to see if Dr. Sotelo, who came highly recommended, was accepting new patients. To my excitement he was. I wanted to make an appointment for the same week, and they were able to accommodate my request. Before we hung up the call I was told that I would receive a call before my appointment to get all of my information entered into their system. I loved this! Someone from the office took all of our information over the phone so when we arrived at the office, we had no paperwork to fill out! Three signatures (privacy policy, permission to treat, agreement to pay for services), all on the same sheet of paper, and we were free to enjoy the lobby entertainment until our name was called.
The parking lot was large and not crowded. The waiting area provided ample seating for adults, a bookshelf filled with children's books, a play table and a few small chairs or little ones. One of the walls was an activity wall with interactive games for the kids while they waited.
After a few minutes, our name was called and we were led back to a room. Just outside the room was a large toy box. The nursed encouraged us to grab some entertainment on our way in. My initial thought was, "I guess that means it will be a while." Wrong! The nurse took our measurements right away and said the doctor would be right with us.
Within five minutes Dr. Sotelo entered the room. He spoke to me like I was his equal and explained what he was doing as he did it. My daughter appreciated this, as did I. I had chosen to delay certain vaccines. Dr. Sotelo took the time to hear my reasoning behind the decision. Instead of pushing me to move forward with them, he answered my questions and let me choose how to proceed. After the doctor left, the nurse returned and administered the injections we had decide to go forward with. When she was done she led us to Dr. Sotelos office.
Dr. Sotelo met us in his there, offered my daughter a sugar-free sucker (which she devoured in minutes), and we sat and discussed milestones, development, etc. On the way out, a friendly staff member set up our next two (!) appointments, and we were on our way...well, almost on our way. My daughter insisted on a few more minutes of play time in the lobby before we headed out. Yes, that is right, she didn't want to leave.
Never did I feel rushed or forgotten. My daughter had a blast. The staff was professional, respectful, friendly and courteous. What more could you ask for in a pediatrician?
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