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| - This is an update to my experience/review of March 14, 2017. After the manager, Ester, saw my original review she contacted me and asked me to remove my review as it has negative comments. She was very worried that potential customers would see it (that IS the point). I told her I would not remove my comments until we came to an agreement. She offered to re-do my hair, however, I did not want my hair over processed. So we BOTH agreed that I would call Ester in a couple of months and she was to properly trim my hair, do a perm in lieu of the bad highlights and Ester also offered me free product due to the fact her stylist Debra was careless and bleached my shirt which is now ruined. No refund was offered, which would have been fine plus cost of my shirt.
Fast forward 2 months. I call Ester on May 5, 2017 @ 1:11pm and she said she had to confirm with the owners our agreement for services and she'd call me back that day. Manager Ester didn't have the courtesy to take a minute out of her day and phone me back.
I call again on May 6, 2017 @ 10:59am and spoke with Ester who now took a rude tone with me and said, and I quote, "you're interrupting my haircut"...then proceeds to tell me she has some nformation for me and will call me back that day. Guess what....no phone call AGAIN!!
On May 8, 2017 I sent them a reply message to their message on my original post demanding a refund. It is OBVIOUS that Manager Ester, Owner Lily are purposely backing out of "our agreement". What kind of business makes a deal to an unhappy client only to give them the cold shoulder and renig on the deal months later? Fantastic Sam's, that's who!
I will say again what I said in my message to them. Look up my receipt from March 8 2017 for $100.89 and refund it IMMEDIATELY to my credit card. If you choose not to do so, I will contact EVERY online complaint outlet, file a complaint with the BBB and so on....
3/14/2017
I was looking for a new salon and decided to try Fantastic Sams due to a coupon offer that came in the mail. I called ahead and spoke with DEBRA and my appointment was on March 8, 2017. First, Debra didn't even wait for me to get to her station...she had me describe what I wanted while in the waiting area - it is really nobody else's business to hear what my needs are. I wanted highlights (my hair is above my shoulders and not considered long) and a trim (not a haircut as i cut the majority of it myself). Debra stated that she will give me the best highlights I've ever had as she owned a salon in New York for 16 years. Well, we'll see about that....I was quoted $70.00 and she said she'd work with me on the cut since not much had to be done. I was VERY specific to her and said to take larger sections in the back of my head so I can really see the blond highlights. It was taking forever. When done, I looked at the back and my hair was still dark brown!! I asked her what the hell happened and she said "you told me you wanted to see brown in the back..." Really?? Why the hell would I want 2 toned hair!! I reiterated what I wanted done and she stupidly asked "so what do you want me to do, add more foils?"...Um YES, duh!! She put in more foils and put me under the dryer. At one point she came over and reapplied some bleach to the foils. I saw a chunk of bleaching paste fall onto my shirt..Debra flicks it off of me THEN goes to get a towel to put on me. Shouldn't she have put the towel on me first...afterall, she owned her own salon remember? I asked her if it stained my shirt and she said no, so I believed her. After 2.5 hours my hair was done (I've never waited that long for simple highlights). She trimmed my hair a tiny bit, and again I was specific to where it needed trimming. I'm really pissed at this point and I get to the register and my total is $100.39??!! How? Debra now changes what she said earlier and says my highlights were $85 and the haircut....so telling me you'd work with me on the haircut was a bullshit statement and now overcharging me.....OMG! I get home and as I took off my shirt, there is a bleach stain from when the paste fell on me because Debra didn't use a towel!! Debra you are a liar from quoting prices and lied about my shirt and you are a careless stylist. (your trim or haircut is uneven and I'm trying to fix your screw up - so i paid for a haircut for nothing). Very hard to believe you owned a salon. Fantastic Sam's, this was your chance to obtain a new client, but after this experience with Debra, you LOST a potential client!
Comment from Lily Y. of Fantastic Sams Hair Salons
Business Owner
4/2/2017 Dear Lisa C.,
Thank you for sharing the feedback and review about your experience. The store manager has reached out privately to express our sincere apologies in your personal dissatisfaction and our interest to remedy the situation. We have offered to correct the misunderstanding. We have requested that you please remove the personal negative remarks. Thank you kindly. Read less
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