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| - I had a great experience at first and no issue with the people. My rep was good, the install team sat around a lot, but they were nice and got the job done, and customer service has always been good. Panels work as they should.
However, it's been non-stop problems with their billing, software, app, internet device. They screw up my payments 4-5 times a year and I'm willing to bet they do it on purpose. I signed up for automatic debit to get the rate discount, but I pay ahead every month via credit card.
I get points, I pay much more than the minimum, and it's recorded immediately. Their debit takes up to 10 days to show on your account, it's absolutely ridiculous. So, I pay on the card and just move money over. No big deal.
Except, Solar City will run the payment, it'll show up on your card, then suspiciously disappear a few days later, then they charge your bank account anyway.
Their app sucks, their website is glitchy and the internet monitoring device constantly goes out and I have to keep unplugging it, plugging it back in, bla, bla, bla.
Solar City sucks. I do not recommend them unless you're paying off the panels in cash. We're currently looking for financing alternatives because I'm so over this billing crap.
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