I guess customer service is nonexistent here? Before I can even fully enter the door, the woman with the red/orange hair demands me to sign in. Uh okay, a hi how are you, would be nice. She then pulls me to the back where she starts asking for information, and clips two hair samples which were way larger than I anticipated; at this point, I'm not sure if that was the actual amount they really needed or it was bc she was taking her anger out on me...She may have been having a rough day, or just hated her job, Either way I'm glad I don't have to come here often.