Being a big fan of the previous restaurant in that location, hoping Fav will be the same if not better. Pretty disappointed I must say. When we went to Fav the first week of opening, the staff seemed unorganized and was getting orders wrong. We gave them a few more chances and have been there 5-6 times since. Not much improvement has been made. The food is actually not bad but it's a shame how bad the management and organization is. One time, arriving for dinner at 6pm, I was told one of their signature dishes "hainanese chicken rice" was sold out! Their explanation was that they sold out during lunch time, and didn't bother to prepare more for the dinner round even when they knew it was one of their most popular dishes.
If you don't ask for plain water or tea when you sit down, you will not get it. When you order a hot tea, it's always luke warm or its dark and bitter.
Looks like they only hire young waiters/waitresses, which most of them look inexperienced. There was one time all 3 waiters/waitresses where sat down at a table wiping cutlery and chatting. A customer had to get up to ask for the bill.
It's too bad the management doesn't pay attention to the simple details of running a restaurant.
I think the only thing that kept me going back was the food...but they could really improve on other things. Another suggestion is that the drink menu can be a little more variety beside just plain tea and coffees.