THIS IS A REVIEW FOR THE SERVICE FOR UNATTENDED CHILDREN
My children were traveling as unattended minors. Delta did very poor in assisting with my children. Totally different from what the booking agent explained. The contracted agent made my children miss their connecting flight & Delta never notified me that they were being booked on a later flight. Thank God my daughter had a cell phone to let me know that her and her little brother were being booked on flights arriving 2 hrs later to their destination. They never received the food they requested on the flight despite my daughter asking the flight attendent for sandwiches for her & her brother. They did receive water, ginger ale and pretzels. The flight attendent made it clear to me and my husband that children can order whatever they want for free. The Flight Attendent didnt assist with my air sick child. My other child and a seatmate helped. I Called Corporate and nothing was done. Brett @ Corporate offered a voucher but said unless my child was sent to another city, that's the only way I would get my money back. He stated yes, they do care for passengers but Delta is in the business of making money. I accepted the voucher once he stated I had one last chance to make up my mind to accept it or he would hang up. We are a Military family who trusted our kids with you on their first unattended flight and I'm terrified for them to return. I know it does not matter to Delta losing a customer but my family will no longer be customers!!!!