I give you three stars.
I lacerated my hand on Saturday- called ahead- they said it would be quicker to be seen if I came in now. Perfect. I waited an hour to be triaged by the RN.. Super friendly,
I liked him. Told me I would only wait a little bit longer to get my stitches.
An hour and half later- the doctor brought me back, looked at my laceration and told me she didn't feel comfortable because my tendon was partially lacerated and I needed to go to the Er. Awesome. After waiting three hours?
I understand she didn't want to touch my wound and wanted someone with more knowledge to take care of me. But, I was super frustrated I had to wait 2.5 hours to be told that. And another 30 min for the RN to come back to the room and bandage me up and give me the transfer packet. Total time - 3 hours.
I ended up going to the ER... I was only there an hour and 15. Should have just went there first. :(
You earned the three stars for your professionalism and for how nice you were. I understand you can't always help how busy you are but I thought an open wound would take precedent to other patients.