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  • We got a 59.99 per night suite with a $30/day meal credit deal on a suite from a site like travelzoo or somesuch. Here's the experience: Incompetent concierge tells us on the phone that we can check in early (noonish). Apparently this did not mean actually getting our room but rather some pre-registration nonsense that kept us out until 4 due to their failure to specify. The line at check-in was 40 minutes long and only 4 counters were attended. I parked in the garage which is inconveniently far from the hotel rooms, and they refuse to let me use a luggage cart unless I have a bellhop with me. What, are they afraid I am going to steal it? Honestly? Our room itself, is actually quite nice. This is somewhat redeeming for them. Except the refrigerator wasn't on and I had to call twice to get someone to fix it. 8:00pm on night 1: NOWHERE TO PARK. There is some Italian festival nearby and nobody is attending either garage to make sure actual hotel guests have a place to put their vehicle. After 45 mins of trying, gave up to go pick up friends at airport half an hour early. Disgraceful. Called concierge to get answers to some questions just before 9pm on night 1. Got an answering machine...I wouldnt mind waiting on hold until someone was available, but ten bucks says we don't get a call back. Horrible sewage smell outside that did not go away. The shower literally takes 20 minutes or more before I get even lukewarm water running through it. Going into nights 2 and 3 our friend's meal credit was screwed up more than once by the hotel staff. Ours, luckily, worked as intended. All in all, our first night there made me want to give this place less than one star. The incompetent, inconsiderate, or just illiterate hotel staff was infuriating and the venue of the WSOP should be classier than this. I should never see a line going out the door to check in to the hotel on a Tuesday and there are three or more vacant check-in counters that could be getting used. The restaurant staff on the other hand was all very friendly, but I will review those places separately. Suffice it to say, we will not be returning to the Rio. The experience was very unbecoming for them and for an off-strip casino on weekdays, the table limits were way out of line. Skip this place.
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