I have been a Century Link customer for 4 years and 10 months ago decided to go with the Prism TV as well. They gave me a great deal almost to good to be true. Every month my bill comes and I'm not getting the promotional price agreed upon. I'm over charged I call they adjust it and tell me next month will be correct. 10 months of being overcharged and 10 months of fighting with them to correct the issue. Now I'm told they will not adjust my bill anymore. Several emails and as many phone calls to upper management I'm told sorry but we're not doing anything. My bill is a different amount every month a range from $30 -$100 overcharged each month.They don't care
I dropped off my equipment and cancelled my services. Hope I have better luck with Cox.