I donate plateletts at this facility and the staff always make sure I am well taken care of. If it's cold, just tell them. They have blankets and they will also heat up bags to place over you. You can watch tv or bring your own devices with you since they have Wifi. I often get faint so I always alert them to this. They make sure I am hydrated and fed during the process to prevent me from passing out. The one time I did almost faint, they were very quick to respond even though they were helping others. Just let them know what you need and they are all over it. Remember, you are donating and it's nothing like what the people who need your donations are going through. If it isn't the most perfect experience for you, get over it. The staff here does the best they can in this busy environment in order to help others that are in need of our donations!!