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| - I purchased a 12' enclosed trailer from them back in 2009 or 2010. The trailer has been amazing. I haven't had any issues and it is great quality and the price was very reasonable.
They would call and remind me of my free service and inspections. That was super helpful, because I'd never remember to get the wheel bearings greased and such. Since then, I've had a few issues that were user-error. I broke the rear foot and it needed to be replaced/rewelded. They did it quickly and very inexpensively too.
Also, since I purchased my trailer, I've noticed they've rebranded the company a bit - for the better. They are totally corporate, but seem to have retained the local gear-head friendly tone and style. Not sure if there's new ownership or new leadershiop, but the new brand looks great.
Last year I had to repair the driver side wheel well / fender and lights when a damn filthy retread jumped up and bit me. That 30lb piece of rubber did a number on that fender area.
I took it in to Trailers Plus and they repaired it correctly, without trying to rake me in any way. They gave me all my options and their recommendation as to what they'd do if they were me. A day later and a very stomachable bill and I was back on the road.
I asked about replacing the tire. They gave me a quote, which was a little high (since they aren't a tire co). I asked and they steered me in the right direction to buy the right tire for a better price. Incredible customer service. Did not expect that.
The latest interaction was today. My dome light plastic case rattled off and broke a while back. I never made it a priority since the light still works. But the bulb is exposed and I know it's just a matter of time before I smash it with a tool in hand. So, I called to see if I could buy that piece of replacement plastic cover. Spoke to Christian. He informed me they don't sell that piece of plastic al a carte and that I'd have to buy the entire light fixture.
Since mine is incandescent, he mentioned I could just buy the new LED version which is much better (and I agree!). The cost was only like $15, but he said if I wanted it shipped, I'd have to order on their website.
Instead of letting me head off into the internet-ether to fend for myself, he went to the website in parallel to make sure I found the right part. In about 30 seconds-flat he realized that part wasn't showing on their online store.
Guess what? He zipped over to Amazon.com, found the part in less than 30 seconds. He asked me for my email, and sent me the link.
BOOM!
$8.95 shipped Prime. F*cking incredible.
The whole phone call took like 90 seconds. I got a better LED light for under $9 and saved $6 - $7.
Bravo, Christian.
Keep it up Trailers Plus!
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