Last year, after having a less than stellar experience with another downtown bike shop, I brought a friends bike into the Landis bike shop on Indian School and 7th Ave. The bike had a bent part that did not seem repairable and even the guys at Landis were not sure they could fix it without it breaking, however they decided they would try and see what they could do. Not only did they fix it but they cleaned up the gears and when filling the tire (which were pretty worn) the tire burst so they gave me a new tube and tire and charged only $10 for the repair. Even thought I was 100% sure the burst tire was because it was old and brittle they would not let me pay anything toward the replacement. The way I see it they may have lost a few bucks on that transaction, but they have gained me as a customer for life.
Howie M.