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| - HORRIBLE, HORRIBLE experience and this store should be on the news for lousy business who cheat customers.
Ready? Invited to Texas to see my son and his lovely wife and my new grand daughter. I wanted to look a bit different from my natural head of hair. My client shared her secret to her lavish hairstyle ... a wig.
I looked up wigs on google and landed on Wigs Amore. I didn't think to check YELP or some kind of recommends before I drove 20 miles to the 101 and Mayo.
In the door there was another customer with a lady whose English and style was impeccable. A shorter Asian gal was behind the counter and I approached her letting her know this is my 1st time ever to buy a wig and I needed some professional guidance.
I could barely understand her and I wanted to wait for the other gal and it was taking a long time. She assured me she could help me. I wanted a longer hair wig and I chose 3. She said all of them were beautiful and she wouldn't even look at me. It was like she was a robot and I could have spaghetti on my head and she would have said the same thing.
The wig was too big that looked better than the others and she said my head was shaped funny and she would pin it and stitch it to fit. I was hesitant and I went with her suggestion anyway. The wig was $240 and I remember seeing it for much less online so I did mention this to her. She said she would give me the price I saw online.
When I got home, I immediately showed my friends who are all honest about what looks good and none of them were thrilled. They said it did look like a wig on me and couldn't believe someone would actually let me buy it and wear it in public.
After my vacation, I called Wigs Amore. The gal who answered spoke English very well, I could understand her and she was very kind and understanding. She apologized profusely and shared with me that this isn't the 1st time this has happened since they have been in business. She asked me to drive back and see what we could do. I was elated to feel that I would get with an associate who would actually fit me to a wig that looked attractive on me.
I arrived and sitting in the chair was a mature woman who asked me my opinion on her wig and I actually liked it. The price of course was blown up and she too looked online and found something somewhere else for 1/2 price.
I approached the Asian woman who is the owner with the wig in my hand and she didn't look directly at me and she immediately said "You bought it, you keep it." She was helping someone else, asked me to wait, so I did. I went back to the assistant and asked her what she makes of all this. The customer I had talked with when I came in the store, asked me what had happened. As I shared with her my story, the owner came over and said she was going to call the police on me for trying to persuade a customer not to buy.......I CAN'T BELIEVE THIS. The customer told her I was saying nothing wrong and stuck up for me letting the owner know if she called the cops, she would leave too.
Sooooo, I waited for 30 minutes or so patiently until the owner was free. My intention was to put this $180 towards a more attractive wig for myself, one that actually fit me and complimented my person.
I approached her, she said she wouldn't help me in any way other than give me a small discount on another wig. JUST AMAZING. I mentioned the lousy reviews she gets on YELP here, and she said she didn't care. She said all businesses get bad reviews ... Well, I don't and I have a business :-) I actually care about my clients and I would never put them through this chaos.
The associate was very nervous and she really did want to help me. The owner needs kinder business ethics immediately.
I left the store and I will certainly share the word of what my experience was. I am out $180 and it stings just a bit. One more thing!! Before the mature gal left the store without buying a wig, she slipped me her business card and asked me to call her to let her know how things turned out. So, I did. I'm thinking she'll be going somewhere else for her purchase.
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