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  • I get no runaround when I go to Vespa Toronto West. As another Yelper said, other places are too busy trying to sell you a life style or a fashion accessory. VTW just wants you to have and enjoy a great scooter. My example. I had a problem with my ECU in my scooter dying. I thought it would be a costly replacement of the device. Lou, owner of VTW, along with his excellent mechanic, Nick, weren't willing to give up so easily. They researched, they made sure their equipment was the latest, made sure their software was the most up-to-date, and thanks to their hard work, they were able to renew my ECU so I didn't have to buy a brand new one. This saved me LOTS of money and time. Their prices are reasonable for the amount of effort, hard work, and care they put into their customers. At the end of the day, they deserve a fair wage. But with that said, they always try to find more cost-efficient ways to help the customer. They're not here to make a quick buck on you. They want you to feel confident and satisfied with their work. Lou's wife, Angie, always makes you feel welcome when she's there. There's always a, "Hey! How are you doing? Good to see you!" when you walk in VTW. They connect with their customers, remembering their names and scooters, and even remembering bits of their lives. If you tell Angie you're married and have kids, she'll kindly ask how they're doing the next time you're in. It makes you feel like part of the VTW family. I really love that. If I could wish for anything with Vespa Toronto West, it would be for them to have larger shop space for more bikes and accessories and a larger mechanic bay to give Nick more room to work, but without increasing their costs to achieve it. They're trying to fit a whole lot of AWESOME into a rather small space. They make it work, however! I've tried other shops for servicing my scooter. Nobody is more knowledgeable and expertly trained on my exact scooter, nobody offers more competitive prices, and nobody genuinely cares about me like Vespa Toronto West does.
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