4 of us went to try it at 5:50pm on Friday. The hostess said they were to busy to even let us in the front door. They had over 12 tables on the patio "reserved" but only 2 tables had customers at them. I guess they felt that it was better to see if all 12 parties would show up eventually, rather than seat a party of 4 that was ready to spend money. When we walked back by at 9:15pm, at least 9 tables were still empty. Your mission statement and your actions don't match up. After reading many other comments, I realize that this is not a fluke but rather the way they operate. There are too many other choices out there to have to deal with your disorganization.