I usually really like this place, but today my experience was quite different. In my falafel sandwich, which was dryer and blander than usual, was a broken toothpick that stabbed me in the throat. I did not see it, because it wasn't stuck into the sandwich with the colored tip like it usually is. It was literally inside the sandwich. When I told the staff, they apologized and told me that I probably just missed it, but I am sure that I looked at the sandwich before eating. I was upset about their response.
Overall, this place has good vibes and normally superb customer service, but today was a pretty terrible experience.