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  • It's been a year since I've been to Shepherd Health. I began going in about the Plantar Facitiis and calf pain in Sept 2015 - we were in the process of moving to Calgary at the time, and I had just found this clinic as it does ART. He talked about how he was going to get me running again. Had to go in twice a week, for double treatments - charged for ART, charged for some other treatment. While the initial problem was lessened, it was never fully dealt with. After 6 weeks, I had maxed out $1000 of health benefits plus paid extra out of pocket. I was rushed in, rushed out. He spent no time asking me how I was feeling, how the initial problem was. He seemed more concerned about getting me booked in for the next treatment, but not with finding out how everything was going. On the last visit, I was put with some chiropractor who was helping out - can't remember his name. Told me I was in stability runners, which was probably causing my problem - I am a neutral runner, wearing NEUTRAL runners (Saucony Progrid Rides) that a retired chiro recommended to me, and I wear orthotics for my high arches. Didn't seem to know me, know my history or seem interested. Also, my ITB started acting up again, and no treatments for this either. The support staff / techs are all nice people, very pleasant to deal with. Sometimes came across like they didn't want to work here. Overall, his ego appears to be very healthy, until I advised him I wouldn't be returning. He kept calling to book me in for my next appointment, and I had to advise him that I wouldn't be coming back. I tried to politely explain that my benefits had maxed out, that I couldn't afford his rates, and now lived southwest so his hours/location were not convenient. He was very surprised and VERY willing to work around my schedule and financial abilities - not something he really seemed concerned with prior to my departure. My suggestions to this clinic owner: 1 - take down all the signed pictures, as it comes across as an ego wall - are you there to treat patients or feed your ego because you're that insecure about your abilities? 2 - ask your patients at each visit how the initial issue is - is it getting any better, how do things feel? 3 - rethink your pricing strategy 4 - ensure you really appreciate your staff. They're the best thing about your clinic.
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