Absolutely terrible customer service. Complained about bugs and lack of service in July. Tech was on vacation, so couldn't get someone out until August. Was then charged, without my authorization, for new service when the complaint was remedied. I will never go back to them, as they do not honor their guarantees, such as unlimited call backs and a money back guarantee. I have filed a complaint with BBB, and the new manager at this location has refused to do anything to diffuse the situation. It is obvious that the new management at this location, and the corporate offices, will be changing many of their policies to further their profiting while limiting their customer service.