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  • I really enjoy going to the Polished on S. Rainbow Blvd. This review is for the new Polished in Henderson which wasn't a good experience at all. The customer service was HORRIBLE. I don't think I have ever been treated the way I was in a salon before. I had purchased a deal through save local for new clients of Polished Too for $9 for a pedicure. I went to get a pedicure with one of my girlfriends for my birthday and when we went to check out and the girl behind the desk was so rude. She stated we couldn't use the special because we had been to the other Polished. Where no where did it state this in the fine print. Just said new clients only, which we were. After she rudely denied our coupons, we asked if we could please apply the $9.00 we spent to our service. She rudely said absolutely not. I will refund you right now for the $9.00. She couldn't get it to refund so she said she would call us back within 30 minutes. That never happened. I called the salon later and asked where my refund was she stated it had been done and give it a day or two. After a day I called again, and it still wasn't done. I finally contacted PayPal since no one was taking the proper steps in to getting this resolved. Finally it was. I shouldn't have had to jump through that many hoops. The customer service was horrible. I will never return to that salon again or refer anyone there. They clearly do not care about their customers or their clientele.
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