I watch a movie at this location once every week. This theatre is 30-35minutes away from me, but it's always been worth it for a great movie night out experience.
Every time you enter your theatre, you browse the menu, the server comes to greet you, you place the order, you receive it in time for the movie, recline back and you're all set for the night.
This time I entered the theatre, there were 5-6 'servers' standing in a circle by the doorway with ipads. They socialized up until the announcement came up to notify that the movie is starting and the service has stopped.....what service? What VIP experience? What in-seat food and beverage service?
Is there a new rule of raising your hand like you're in a classroom to get service in the VIP theatres now?
I was extremely upset because they prominently slacked, socialized and off they went while I was left hungry and thirsty for the next 2 hours.