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| - I typically don't write many bad Yelp reviews however....
I arrived at Public House around 6:00pm today with my brother and husband, ordered by 6:10 and let our server, Charles know that we have a show with Blue Man Group at 7:00pm. We asked the server to bring everything out at once or as soon as the food is ready.
We ordered Kettle Chip Nachos, 6 pc traditional wings, Cubano Sandwich, Steak Salad and Pastrami Sandwich. We received the Kettle Chip Nachos and Wings by 6:15pm. Food tasted good so 4 stars!!!
It was about 6:35pm, asked our server if our food was coming out soon, as we had instructed him to fire the order at the SAME TIME, so no reason for such a big time gap. Server said it was coming out soon, our food was coming up next.
6:40pm.... 6:45pm rolls around we asked for a manager and gave Charles my card to pay the bill. Her name was Patricia, but nowhere to be found. We had two bartenders and our server get her. They all said she would be stopping by. 6:50pm rolls around, food comes out but we didn't not feel that we should be rushed to eat so we sent the food back and signed the check.
Manager was still nowhere to be found. I previously checked out the Yelp Reviews, it looked like the primary customer complaint was regarding customer service, but still wanted to give this place a try.... Typical of big corporate companies, management doesn't care about customers. To MGM Food & Beverage management and directors.... someone is to blame for carelessness, Patricia didn't want to own up to what happened.
Lastly, by the time we walked up the escalators to see the show, we were stopped by our server, as he had given us another customers credit card.
I just checked my bank statement, I should've only been card for the Kettle Chip Nachos and Wings, but was charged the full $81.11. This is NOT what I signed for~
I see that from other Yelp reviews that MGM Guest Relations responds to all the reviews. However with what was demonstrated to us today, you have to wonder.... is this just another automated response? The concerns that are expressed and replies does not reflect the management and customer service that was shown to us tonight. Another thought which may be blatant but true... you confirmed to me that each customer that comes through your doors are probably nothing but a number. Complaints aren't taken seriously because you believe that another customer will always be there to fill a hotel room or a dining table.... but consider the number of people collectively over time that may not come back because of your lack of due diligence.
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