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| - I needed an iPad for my company. I had 2 visits to this store in 2 days. The first experience was a 5 star, the second experience was a 1 star, so I blended to the 3 stars. The first visit I came in, took my place in line and wandered the store, playing with all the technology I know nothing about lol. I was helped by Brittany. She took her time, didnt hard sell me on anything, explained other technology I asked about that I was clear I was not buying that day, all with a smile on her face. She answered all of my questions professionally and swiftly (which is important to me since I run a small business and am usually short on time). My only challenge was that I wanted a non-black protective case for the ipad since a worker in the field will use it, and well its over 100 degrees so why have a black one? I shopped around online and didn't really find what I was looking for. I went back the next day to buy a case. The problem was that, to me, that should be a matter of me grabbing it off the shelf, paying, and leaving. My experience was far from that. I let the greeter know of my intentions and he tried to track down a manager to help expedite my purchase. Had someone taken my money, I would have bought it, but as you will see, I did not. While I was there, I started looking on Amazon for alternative options in cases since they only had the Otterbox black case. In my 15 minutes or so poking around, checking back if I could just buy the case, I found a Lifeproof case with a shoulder strap. Win! I asked if they could get that for me in the same amount of time as Amazon. They said they could, so I was happy to buy from the store since they were there and helping me. I reminded them I was offered a discount the day prior when I bought my ipad and they said they would honor it, until they saw what product level I was looking at. Apparently higher end stuff "doesn't typically qualify" for a discount but they would do it for me anyways. Ok cool thanks! I set up my Amazon purchase to test which one would take longer. I had to fix credit card and shipping info. I showed the clerk my Amazon account so she would know what my alternative is (was like $135 shipped right to my door). They could only get the main case, for the $135 and I was going to have to find the shoulder strap elsewhere on my own. Needless to say I pushed the "purchase" button on my phone and had my case + should strap in less than 2 days. I don't bring all of this up just to "be heard" as I don't really care about that, i bring this up as retailers need to make their customer experience easier than online systems like Amazon. Otherwise they will end up bought up and shut down and we will all be giving all of our money to Amazon, Google, or the Waltons!
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