I don't like to write a review unless I've given an establishment at least 3 visits. I've given First Watch a half dozen visits to get it right, so I believe this qualifies me to write. The first two times we went for breakfast soon after they opened, and I would have rated those visits a 5. The Regional General Manager was in charge those first few months. He left. Then the steady decline began. Each time the food has been very good, but the service grows poorer in direct proportion to the decline in proper management. Our server was friendly and liberally threw around her "Honeys" and "Sweeties" to help us feel loved; however, her memory, for a millennial, was a disappointment. The dirty knife we were given was never replaced and the lemon for my water had to be requested multiple times. The last two times we dined there, we had problems with our receipts at the cash register---they wouldn't ring up for some reason unbeknownst to the cashier. And the manager had to deal with an angry patron outside the entrance--someone also disappointed with their service--so she was not available to help. I overheard the patron say, "I'm thinking I shouldn't have to ask several times to get my order fixed...". This conversation went on for an inordinate amount of time---one would hope the Manager would try to rectify the patron's concern. I hope the Regional Manager comes back to visit soon. Otherwise I see a vacant storefront in this shopping center's future.