I had a bad experience there, too! And I wrote a comment on their website about it and I never received a answer. I took some gold and a vintage gold rolex . I wanted to see how much the watch was worth, he left the room and came back saying it would cost too much to repair and clean and offered me a couple hundred dollars for the gold only. This was a vintage gold rolex from my father and I was insulted with such a low offer. The buyer never gave me a breakdown on the weight of the gold and how he came up with the amount on the Check. He was not very friendly. I would never go back there again.