First time I drove all the way over to this place tto get a book and they told me I needed to come back between some weird hours to get the book. Guess it was too much work to walk back there and get it....had to get it another time. As for the test....mostly trick questions. Its obvious that these sleaze balls depend on retest fees. One of the tests was open book and iI was aable to find a total of ONE answer from it LOL. I won't be retaking the test I'm not gonna play that game. Just gonna tell the NSCB that I will hold off on my license until they get a new testing company to handle it. If you HAVE to have a license....best advice I can give is to save money for retests and take as many mental notes as you can while paying these people off.