Upon returning to Arizona, this is going to be the first place I stop by! I had several problems in the past, but they were all promptly taken care of by staff.
Let's start with the ice: This place has two rinks, both of them huge, well maintained, and tons of fun to practice and skate on. There's the "North Pole" which is where freestyle and hockey games are held, then there's the "South Pole," where public skate and lessons are held. This ice is unbeatable - minimal bumps and cracks. Customer service has been decent.