I've never been to blackfinn in the early afternoon so maybe my experience is their norm.. I went with a friend and we ordered soup and a buff chicken wrap. It was taking so long (30 mins) for our soup to come we told them we wanted the wrap to go. Only to discover later that we got a chicken caesar wrap with broccoli instead of what we did order?? There was maybe 5 other customers in there besides us so it's not like this was a mistake due to being busy
Sitting here right now, it just took 17 minutes for a vodka tonic to be brought to our table (the other drink still hasn't came) our server never introduced herself and doesn't come by.