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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-03-23 00:00:00 (xsd:dateTime)
itemReviewed	Discount Tire
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	This is it, this is the best tire place you'll ever encounter.. Don't look further, don't scroll down. Just find the directions to this store and go! Unbelievably great service. Website was easy to use and the appointment setup was simple. Arrived early in the morning and all the staff greeted me. They were prepared to order my non-standard 19 inch tires if necessary, but turned out to be a nail which could be plugged up. Talked to Mike about shipping winter tires home to Canada while I waited. Helpful, courteous and just good people, ya know? In no time, it was done. Pulled out my wallet...but they wouldn't take anything. 'We don't charge anything for flats.' I was speechless, seriously, I felt bad! So I left very, very happy. But the story doesn't end there... References from happy clients are useless. What really impresses, is when things go wrong, what happens then? How did the retailer fix something if a problem arises? We were staying there for a conference in Vegas and now driving to the Grand Canyon and then onto Phoenix. So, I return to Ballys to pick up my family and the warning light for the same damn tire is on! Wtf?!? Back we all go to Discount Tire, family in tow. They are preparing to close. Crap! But, different from every car dealership, these guys quickly jump in and take a look. Mike breaks the ice right away 'couldn't stay away?' That calms me down and I appreciate it. They take the tire off, and the plug was working fine. The nail had put a tiny pinprick in the sidewall. They had never seen this before. So, it needs to be replaced. But the 19 inch isn't in, since it couldn't be shipped in till next morning. No problem, the guys set me up with their counterpart in Flagstaff for the next morning, tire goes back on, and I use that spray foam stuff as a stopgap. I pull out my wallet again, insist on giving them something...to no avail. That's customer service. That's satisfaction. And I will now be a cheerleader for this company. When are you expanding to Vancouver, BC and all of Canada?!?
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	James

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